Aidin
Aidin is a company that provides a digital platform designed to streamline care management and improve patient transitions within the healthcare sector. They focus on enhancing discharge planning, prior authorization, and lowering hospital readmissions, ultimately improving patient outcomes and reducing operational costs. Their solutions cater to hospitals, healthcare systems, and post-acute care providers, offering tools for managing workflows, optimizing partner communications, and turning data into actionable insights. Aidin integrates with systems like Epic, empowering case managers to connect patients with optimal care options and facilitating efficient care transitions across various healthcare settings.
enterprise healthcare • secure clinical transfer • universal patient transition workflows for all your partners and payors • referral management platform • patient referral management
Customer Support Associate
March 1
🇺🇸 United States – Remote
💵 $65k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
Aidin
Aidin is a company that provides a digital platform designed to streamline care management and improve patient transitions within the healthcare sector. They focus on enhancing discharge planning, prior authorization, and lowering hospital readmissions, ultimately improving patient outcomes and reducing operational costs. Their solutions cater to hospitals, healthcare systems, and post-acute care providers, offering tools for managing workflows, optimizing partner communications, and turning data into actionable insights. Aidin integrates with systems like Epic, empowering case managers to connect patients with optimal care options and facilitating efficient care transitions across various healthcare settings.
enterprise healthcare • secure clinical transfer • universal patient transition workflows for all your partners and payors • referral management platform • patient referral management
📋 Description
• Provide best in class service for Aidin users. • Manage daily engagements through email, chat, and phone. • Develop expert knowledge of Aidin products and services. • Collaborate with teammates for accurate reporting and coverage. • Contribute to onboarding and training of new customers. • Show up with a can-do spirit for customer engagements.
🎯 Requirements
• 3+ years of experience in customer support. • Ambition for growing your professional career in technology. • Curiosity and problem-solving skills that foster a sense of ownership and pride in providing solutions to complex situations. • A positive attitude, that includes self-reflection and continuous improvement as core principles. • Adaptability and resilience in a dynamic environment, with a collaborative approach to achieving results. • Startup, B2B SaaS technology, and/or Healthcare IT domain knowledge strongly preferred.
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