Senior Customer Support Specialist - Environmental Solutions

5 hours ago

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Description

• Responsible for providing exceptional customer service and waste support to clients. • Respond to inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs promptly and professionally. • Delivers outstanding service to both internal and external clients via phone, email, or in person. • Mentors junior staff and provides escalated support to resolve complex issues. • Establishes effective communication pathways to handle customer inquiries. • Collaborates with appropriate teams to ensure swift resolution of customer concerns. • Investigates billing discrepancies, processes adjustments, and manages invoicing and collections.

Requirements

• 4-7 years of progressively responsible experience in a customer-facing role addressing customer needs, preferably in waste disposal, chemistry, or a related field. • Advanced knowledge and the ability to assist Customer Support Specialists with Resource Conservation and Recovery Act (RCRA) Laws and Regulations related to waste characterization principles and practices. • Knowledge of accounting processes. • Ability to identify trends and data patterns. • Ability to work within a team environment and handle multiple assignments simultaneously. • Proficient with Microsoft Office, DocuSign, and PDF writer. • Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations.

Benefits

• Comprehensive medical benefits coverage. • Dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP).