Quality Assurance Analyst

4 days ago

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LoanCare

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LoanCare is a company that specializes in the servicing of mortgage loans. It provides a range of services related to managing mortgage payments, customer service for loan holders, and loss mitigation strategies. LoanCare aims to support homeowners in maintaining their mortgage accounts effectively, ensuring timely payments and managing any potential financial challenges.

Full Service Subservicing • Interim Subservicing • Seller Finance Subservicing • Loss Mitigation • Special Servicing

1001 - 5000 employees

💸 Finance

👥 B2C

🏠 Real Estate

📋 Description

• Track, resolve, and ensure appropriate actions are taken to log findings. • Research issues and questions leveraging all tools available to obtain necessary information. • Act as a point of contact for external resources. • Conduct routine monitoring of operational business lines. • Escalate critical issues to leadership and follow through to resolution. • Daily communication with lines of business for coordination and improvement. • Provide insight to Quality Assurance leadership.

🎯 Requirements

• High School Diploma or equivalent required. • 4-7 years of experience in quality assurance, specifically within mortgage servicing. • Experience in root cause analytics. • Familiarity with state/federal laws and regulations applicable to the servicing of mortgage loans. • Ability to adapt to frequently changing processes and procedures. • Analytical and mathematical ability sufficient to identify potential issues. • Ability to manage time and priorities wisely. • Ability to grasp concepts quickly, make sound decisions, and resolve issues. • Ability to work in a high-volume and time-sensitive environment. • Ability to multitask, prioritize work assignments, work independently with minimal direction, and effectively meet deadlines. • Ability to communicate effectively in writing, in person, and by telephone with all levels of the organization. • Ability to use Microsoft Office applications. • Ability to maintain strict confidentiality.

🏖️ Benefits

• All necessary equipment provided for remote work. • Opportunity to work for a leading provider in mortgage loan subservicing. • Supportive workplace culture with emphasis on growth and development.