Customer Care Specialist
6 days ago
Description
• Engage with customers to address inquiries • Provide solutions with enthusiasm and expertise • Ensure accurate documentation of customer interactions • Work closely with technical support team to resolve issues • Contribute to the development of a knowledge base
Requirements
• High school diploma or equivalent; bachelor's degree preferred • Previous experience in a customer service or support role • Empathy and a go-getter attitude • Proficiency in English with excellent communication skills • Basic grammar skills and average typing 40 - 60 WPM • Strong problem-solving and conflict resolution skills • Proficient in using customer service software • A stable, high-speed internet connection • Ability to work during US working hours - Eastern Time • Attention to detail and strong organizational skills
Benefits
• Health insurance • Paid time off • Sick leave for full-timers • 5 PTO days • 5 sick days • 13th month bonus • 2 Filipino holidays • US Holidays
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