Support Specialist

3 days ago

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Snyder Industries Inc.

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51 - 200 employees

Description

• provide support for several software products (accounting sphere) via emails, support chat, phone calls and video conferences • operate in a team environment with customer satisfaction as the ultimate goal • interact with co-workers in a fun and supportive environment • assist customers of our products in installation, education and training, troubleshooting, maintenance, upgrading, and successful achievement of their tasks • organize Webinars and Demo presentations • write user guides • actively participate in customer behavior research • analyze the feedback from clients and the inquiries to identify potential problems and unintuitive user interface • manage and resolve “hot” clients with stressful cases using your communication skills • displays initiative, enthusiasm, and professionalism

Requirements

• good English skills (С1-С2) • willingness to work from 6 a.m. to 3 p.m. (GMT+8) schedule five days a week (Monday through Saturday or Sunday through Friday) • excellent listening and verbal communication skills • fast keyboard typing • knowledge in IT sphere and computer literacy (any degree will be a preference) • stress resistance and ability to handle complaints and difficult situations in a calm and patient manner • follow high standards, show initiative, proactivity, and professionalism • have a genuine habit of helping people in general and customers in particular • flexibility to perform different tasks (multitasking) and follow procedures correctly • possess drive and enthusiasm for personal development