Customer Support Representative

20 hours ago

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Description

• Company: Mr. Appliance • Location: Remote • Employment Type: Full-Time • Job Summary: Mr. Appliance is seeking a dedicated and organized Customer Service Representative (CSR) who will also take on responsibilities related to parts coordination. The ideal candidate will be an excellent communicator with strong multitasking abilities, capable of providing outstanding customer service while ensuring smooth operations for parts ordering, inventory management, and scheduling coordination with technicians. • Key Responsibilities: • Customer Service: Answer inbound calls and respond to customer inquiries via phone, email, and online platforms. • Assist customers with scheduling service appointments and provide updates on service progress. • Address and resolve customer concerns in a friendly and efficient manner. • Ensure all customer interactions are handled professionally, enhancing the overall customer experience. • Parts Coordination: Order parts from vendors based on service needs, ensuring timely availability for technicians. • Track and manage inventory of parts, ensuring accurate stock levels. • Coordinate the logistics of parts delivery, making sure the right parts are available for scheduled appointments. • Scheduling and Coordination: Work closely with technicians to coordinate their schedules and optimize routes for efficiency. • Communicate with technicians to confirm availability of parts and ensure they are prepared for service appointments. • Monitor and update the service calendar, ensuring appointments are properly allocated. • Administrative Tasks: Maintain accurate records of customer interactions, parts orders, and inventory management. • Prepare and distribute work orders to technicians, ensuring clear communication on service requirements. • Assist with billing and invoicing, ensuring accuracy and timely processing.

Requirements

• Prior experience in customer service, preferably in a service-oriented industry. • Experience in inventory management or parts coordination is a plus. • Strong communication and organizational skills. • Ability to multitask and prioritize in a fast-paced environment. • Proficient with scheduling software, inventory management systems, and basic office software. • Excellent problem-solving skills and attention to detail. • Team player with a positive, can-do attitude.