Customer Support Manager
5 days ago
Description
• HighLevel is a cloud-based marketing platform for agencies and businesses. • Over 1000 employees across 15 countries, maintaining a strong company culture. • Manager of Customer Support oversees a customer-centric workforce to solve customer issues.
Requirements
• Associate's/ Bachelor's degree or equivalent experience • 4+ Years in management • SaaS software experience • Several years running technical customer-facing teams. • Experience in managing a team of over 20+ • Project management skills • Leading a results driven team • People manager at heart, you love mentoring, leading and contributing to the professional development of those around you • Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role • The ability to build and maintain relationships internally with team and with customers • Excellent listening, presentation and communication skills at all levels • The ability to partner with customers and team members in developing their strategic direction • The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success • Strong customer facing communication skills • Demonstrated data driven approach to problem solving • Must be a go-getter and not afraid to ask questions • Must have basic computer and excel skills
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