Home Based Customer Service Analyst
November 27
Description
• Assist clients in delivering excellent service to their partner brands • Provide product and service information and resolve product and service concerns • Drive customer satisfaction by receiving queries and resolving issues • Maintain extensive product knowledge and accurate records of customer interactions • Collaborate with internal teams for seamless resolution of escalated issues • Act as a valuable team member for a partner and contribute to their success
Requirements
• Bachelor's degree in Marketing, Communications, Business Administration, or related field • 1-2 years of direct Promotional, Customer Service, or Order Management role • Strong verbal, written, and English communication skills • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Proficient in Microsoft and Google applications • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal • Direct experience in the promotional industry or comparable e-commerce experience is beneficial • Customer orientation and ability to adapt to diverse characters • Familiarity with CRM systems and practices
Benefits
• Industry-leading salary packages • Permanent work-from-home setup • Company equipment provided • Internet stipends upon regularization • HMO Coverage • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses • A company culture focused on your personal and professional growth
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🇵🇭 Philippines – Remote
💰 Series F on 2022-02
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
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