Customer Support Officer
November 27
Description
• Managing customer issues from initial contact through to resolution • Collecting, vetting, and prioritising reported problems • Over-the-phone troubleshooting and user assistance • Communicating system updates • Contribute to building our support processes
Requirements
• Must have 1-3 years experience • Experience with Salesforce Service Cloud • Experience in IT Helpdesk and training/coaching for an enterprise software product • Customer service and dealing with a wide variety of users • Excellent verbal and written communication skills • Experience with Jira or other workflow systems highly valued • Ticket / call logging system experience highly valued • Strong attention to detail and the ability to multi-task
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