Technical Support Specialist

Yesterday

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Employment Hero

WebsiteLinkedInAll Job Openings

HR Software • Employee Benefits • HR System on Cloud • HR Platfrom • HR System

501 - 1000

💰 Series F on 2022-02

Description

• At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. • As a Technical Support Specialist, you’ll be working within our Customer Experience team. • You will be responsible for gathering information from customers and ensuring their continued support. • You will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently. • Working with customers across multi channels (email, chat, phone) to understand their organisational workflow. • Leveraging Zendesk, Salesforce and other internal tools for maintaining records and referencing customer interactions.

Requirements

• 1-2 years experience with proven results in a fast paced customer service/support environment across live chat and email. • Relevant Australian HR Experience (nice to have) • Prior exposure to customer experience within a SaaS (Software as a Service) environment. • Exposure to working in fluid, high change and high velocity environments. • Problem solving skills with a sound and thorough approach to troubleshooting. • Ability to manage competing priorities, working autonomously; requesting assistance where needed. • Strong and polished verbal and written communication skills.

Benefits

• Health card membership (Maxicare) on the first day (150k PHP/per year) plus 1 free dependent (90k PHP/per year) • 3k PHP De Minimis allowance per month (non-taxable) on top of your salary package • Generous leave allowance - 24 days per annum