Customer Support Representative
November 27
Description
• HighLevel is a cloud-based, all-in-one white-label marketing and sales platform. • Our goal is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance. • The primary role of the Customer Support Representative is to act as a technical resource to our customer base for HighLevel’s suite of software features. • A qualified Customer Support Representative possesses the ability to troubleshoot product issues.
Requirements
• 2+ years of prior technical support experience in a product based organization preferably B2B SaaS fielding and resolving technical inquiries in a well-structured professional manner. • Strong technical aptitude, analytical and troubleshooting skills. • Demonstrated ability to maintain self-control while defusing stressful customer situations. • Excellent customer service attitude. • The ability to be a team-player as well as work independently. • Excellent note-taking skills. • Experience with ticketing systems. • Experience working with a combination of inbound calls, chats, and follow up emails to the customer for exceptional customer service. • Fluent in English. • Demonstrated verbal and written communication skills. In order to work remotely you must have your own Laptop. • USB headset (customer facing) or working mic and speakers on the laptop. • USB webcam or a working and quality webcam built into the laptop. • Reliable high speed broadband connection. Your internet speed should be at least 20Mbps download speed range for quality video/Zoom calls.
Apply NowSimilar Jobs
November 27
Delegate CX
11 - 50
Provide product information and resolve client-related inquiries as a remote Customer Service Analyst for DCX.
November 27
ZigZag Offshoring
501 - 1000
Join ZigZag Offshoring as a Customer Support Officer for Australia's largest online construction marketplace, assisting with customer issues.
November 22
Tutor Me LA LLC
201 - 500
Educational Support Specialist at Tutor Me Education, coordinating instructors and monitoring student progress remotely.
November 21
Employment Hero
501 - 1000
Join Employment Hero as a Customer Care Specialist, ensuring customer support for Payroll product. Work remotely to resolve customer issues across various channels.
🇵🇭 Philippines – Remote
💰 Series F on 2022-02
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
November 21
The Credit Pros
51 - 200
As a client service representative, provide phone-based support in the credit repair industry.