Narvar
Narvar is a company that specializes in creating intelligent post-purchase experiences for ecommerce businesses. Their platform provides a range of services to enhance customer engagement and retention, from setting clear delivery expectations and proactive multi-channel messaging to seamless returns and exchanges. Narvar's solutions are designed to build loyalty by personalizing the consumer journey and optimizing reverse logistics, ultimately converting and retaining customers while increasing revenue and reducing costs. The company boasts a powerful network and integrations with popular platforms like Shopify, Zendesk, and Salesforce, and supports over 2,000 retailers globally. Narvar's services cater to a variety of industries including apparel, electronics, and beauty, providing exceptional post-purchase experiences through actionable insights and data-driven interactions across their ecosystem.
retail • post-purchase • returns • logistics • supply chain
Director of Product Design
February 7
Narvar
Narvar is a company that specializes in creating intelligent post-purchase experiences for ecommerce businesses. Their platform provides a range of services to enhance customer engagement and retention, from setting clear delivery expectations and proactive multi-channel messaging to seamless returns and exchanges. Narvar's solutions are designed to build loyalty by personalizing the consumer journey and optimizing reverse logistics, ultimately converting and retaining customers while increasing revenue and reducing costs. The company boasts a powerful network and integrations with popular platforms like Shopify, Zendesk, and Salesforce, and supports over 2,000 retailers globally. Narvar's services cater to a variety of industries including apparel, electronics, and beauty, providing exceptional post-purchase experiences through actionable insights and data-driven interactions across their ecosystem.
retail • post-purchase • returns • logistics • supply chain
📋 Description
• Narvar is hiring a Director of Product Design to empower top brands to reach their business objectives. • You will own the success of industry-leading brands on the Narvar platform. • Drive user adoption, satisfaction, and retention rates. • Develop solutions that leverage Narvar's products for customers. • Guide UX efforts across teams, innovating and scaling tools and ecosystem. • Hold teams accountable for leveraging design systems and style guides. • Champion excellent user experience and design at every opportunity.
🎯 Requirements
• 15+ years experience in Product Design, designing SaaS applications for B2B or B2B2C companies, specifically on business customer-facing product experiences. • 10+ years management experience with direct reports in the design space. • Track record of influencing product and engineering functions to keep user problems top-of-mind and invest in holistic, future-friendly solutions. • Creating, and executing on, shared design systems serving multiple teams and products. • Experience setting up end-to-end design processes, such as user feedback sessions, design critiques,presentation to program sponsors, planning and coordinating with partners where needed . • An online portfolio with examples of product design and process. • Excellent communication and writing skills. • You want to make an impact and take on big complex issues. • Experience with e-commerce and logistics a plus.
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