Regional Customer Support Specialist

Yesterday

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Natera

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Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.

Non-Invasive Prenatal Testing (NIPT) • Single gene diseases • Preimplantation Genetic Screening (PGS)/Diagnosis (PGD) • Biopsy training • Multi-Disease Carrier Screening

1001 - 5000 employees

Founded 2004

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

•The Regional Customer Support Specialist (Territory Manager) supports Natera’s Oncology division and provides world class service to customers consisting of medical professionals, patients and cross functional internal and external teams. •This position primarily consists of working with customers and sales representatives to ensure a smooth ordering process and quick reporting of results. •Requires ability to work independently, multi-task, and use critical thinking skills to resolve issues in a timely manner. •Respond promptly to internal and external customer inquiries. •Serve as the lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups. •Build rapport with accounts, patients and Sales to resolve missing information in a timely manner, ensuring TAT is met. •Communicate delays and cancellations to customers and help facilitate redraw of samples as needed. •Deals directly with internal and external customers via telephone and electronic channels to research and resolve escalated issues and communicate clearly and logically root cause of issue and resolution. •Familiarity with all oncology tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers. •Special projects and other duties may be assigned to meet business needs. •This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job. •Must maintain a current status on Natera training requirements.

🎯 Requirements

•Two year degree and/or 2-5 years of related experience, undergraduate degree preferred. •Skilled specialist, completes tasks in a resourceful and efficient manner. •Advanced professional growth education. •Must complete training relating to HIPAA/PHI privacy, general policies and procedure compliance training and security training as soon as possible but not later than the first 30 days of hire.

🏖️ Benefits

•Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. •Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. •Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. •We also offer a generous employee referral program!