Community Solar Customer Service Specialist

January 24

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Logo of Nautilus Solar Energy, LLC

Nautilus Solar Energy, LLC

Solar Power • Solar Energy • Solar Financing • Solar System • Power Purchase Agreements

51 - 200 employees

Founded 2006

⚡ Energy

Description

• The Nautilus Solar Energy (“NSE”) Customer Service Specialist will be responsible for initiating and receiving customer calls, emails, and chat communications regarding community solar subscriptions. • Monitor queue for welcome calls, incomplete enrollment calls, failed payment calls, live chat needs and payment plan set-up calls. • Handle and close work tickets as assigned. • Assist with analyzing customer's feedback from calls, emails, and chats.

Requirements

• Associates degree or on-the-job experience in customer service. • Knowledge of and interest in customer experience best practices. • Awareness of and interest in renewable energy preferred. • Ability to work independently in a team-oriented and fast-paced entrepreneurial environment. • Experience working in a remote environment. • Preference for candidates in Chicago, IL and ability to work a hybrid-work schedule. • Advanced level use of Excel, Word, PowerPoint • Possess analytical, organizational, and problem-solving skills • Project oriented with a goal to complete assignments on time. • Strong interpersonal, communication, and organizational skills • Unrestricted authorization to work in the U.S.

Benefits

• Competitive Salary • Annual Performance Bonus • Benefits (Health, Vision, Dental, Basic Life Insurance, Short-Term Disability, and Long-Term Disability) are 100% covered by Nautilus • 401(k) offered with employer match

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