Director of Delivery Operations

January 14

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

+26 more states

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $139.5k - $155k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Nava

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Nava is a public benefit corporation focused on making government services simple, effective, and accessible to all. Since 2015, Nava has partnered with federal, state, and local government agencies to tackle significant technology challenges and modernize service delivery. The company emphasizes human-centered design, developing flexible and resilient services that meet the needs of beneficiaries and government staff. Nava's work includes modernizing IT operations, enhancing digital experiences, and deploying AI-driven tools to connect people with public benefits.

Reimagining critical government services

201 - 500 employees

Founded 2015

🏛️ Government

🤝 B2B

☁️ SaaS

📋 Description

• About Nava • Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. Since 2013, federal, state, and local government agencies have trusted Nava to build transformative digital services to help people access public benefits. Meeting our mission is an opportunity to restore trust between people and public institutions. We focus on populations that are the least protected because the stakes are higher. • As a client services company, we work with government agencies to improve how people apply for benefits, navigate their health care, and more. We bill for our time, selling our expertise and problem-solving methodology to government clients. Our clients hire us to help improve their products and services so that their users and beneficiaries have a better customer experience. • These end-users—the humans who benefit from our work—are at the core of everything we do. We research beneficiaries’ needs to help our government clients better deliver on their missions, providing everyone at Nava opportunities to do meaningful, impactful work. • Position Summary • The Director of Delivery Operations is accountable for the delivery operations value stream, from contract award through the full delivery lifecycle. They will be expected to provide a strategic approach to how Nava learns, delivers, positions, and prioritizes across this value stream. • Day-to-day, their responsibilities will include building operational excellence in Delivery Operations, including (but not limited to) training Delivery staff, ensuring Nava's delivery teams learn from client satisfaction insights, and identifying/rectifying processes that can be improved, simplified, deprecated. They will be expected to use effective change management communications to roll out all improvements.

🎯 Requirements

• 8+ years of experience working in project management, revenue operations, or delivery operations • A skilled practitioner with deep experience in creative, strategic, technical, managerial and operational aspects of project delivery at scale • A proven leader who has experience managing complexity, developing strategy and conducting long-term planning • Comfortable with rapidly evolving, ambiguous situations in which unexpected changes to plan are common • Experience building and growing strong teams • In-depth experience cultivating strong relationships with external stakeholders and partners • 5+ years of direct people management experience and team leadership • Experience with government contracting or professional service firms, with a bonus for experience with fast-growing companies • An adaptive, empathetic, collaborative leadership mindset • Excellent organizational skills and effective presentation skills • Excellent written and real-time communication skills, with the ability to work harmoniously with others and communicate empathetically across many groups of people in a clear, concise manner

🏖️ Benefits

• Competitive benefits: We prioritize your well-being, offering highly competitive medical, dental, and vision benefits. • Generous time off: Enjoy 20 days of accrued PTO, 12 paid federal holidays, 5 prorated floating holidays, and unlimited sick leave. • Annual discretionary bonus: Paid annually to eligible employees. When Nava does well, you do well. • Parental leave: Receive 16 weeks of fully paid parental leave and weekly meal deliveries during your leave. • Employee wellness program: Access our comprehensive Employee Wellness Program. • Virtual doctor visits: Enjoy zero copay virtual doctor visits through UHC. • Fertility support: Benefit from fertility support and treatment options. • Sabbatical leave: We offer a sabbatical leave program. • 401k contributions: We match 4% of your salary in 401k contributions. • Flexible work arrangements: We offer flexible work arrangements to suit your needs. • Home office setup: Receive assistance with your home office setup and a monthly phone allowance. • Utilities reimbursement: Get a monthly partial reimbursement for utilities (where applicable). • Learning and development: Access our comprehensive learning and development program. • Tuition and Professional development budget: Receive a prorated annual tuition and professional development budget and a LinkedIn Learning license. • Equity stock options: Benefit from equity stock options. • Employee referral program: Participate in our employee referral program. • Commuter benefits: Enjoy commuter benefits. • Insurance coverage: Receive short and long-term disability insurance, as well as life and accidental death insurance. • Inclusive culture: Join our diverse, inclusive, highly collaborative, and vibrant culture that supports remote work.