Senior Billing Analyst - Remote - Night Shift
5 days ago
Description
• Interacts with customers via telephone, e-mail, or video meeting to assist with a variety of customer inquiries and issues. • Review customer contracts to determine terms and conditions as well as billing accuracy. • Perform monthly billing audit • Demonstrates good oral and written communication skills, with ability to articulate relevant information and directions in an organized and concise manner. • Explains invoices, contracts, and dispute resolutions effectively to ensure customer understanding. • Navigates through multiple internal systems to retrieve relevant information for resolving billing issues. • Maintains and coordinates interdepartmental communications as they apply to customer problem resolution. • Consistently meets or exceeds established goals and performance metrics. • Must be able to work in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset customers. • Regular, consistent and punctual attendance. • Must be able to work variable schedule(s) and overtime as necessary. • Other duties and responsibilities as assigned.
Requirements
• Must have 3 years of relevant experience as a billing analyst • Customer facing experience • Excellent command of the English language • Proficiency in the use of MS Excel application • Preferably with customer service experience, experience in resolving customer disputes, and familiarity with reading contracts
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