Account Support Analyst
October 3
Description
• Manage all aspects of NCR Services delivery to the client • Provide analysis and actions leading to improved customer satisfaction, service fidelity, and profitability • Support roles can be stand-alone or part of a dedicated Customer Support Services Team
Requirements
• Thorough understanding of Services Systems, Operations, Policies, and Customer Contract Specifics • Quick identification of problem resolution steps leveraging ITIL practices • Active assessment of the customer environment and identification of actions for continuous improvements
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