Customer Support Representative

November 4

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NeoWork

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Product Development • Web Development • Search Engine Optimization • Custom Animation • Graphic Design

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Description

• NeoWork is looking for a dedicated and enthusiastic Customer Support Representative to join our growing team. • As a Customer Support Representative, you will be an essential part of our operations and will play a crucial role in ensuring our clients receive exceptional support and assistance. • You will be responsible for addressing customer inquiries and resolving issues in a timely and professional manner. • Collaborate with various teams within NeoWork to share valuable insights and contribute to the continuous improvement of our services.

Requirements

• At least 1 year of proven experience in a customer support or related role • Excellent verbal and written communication skills • Strong problem-solving and decision-making abilities • Empathetic and patient, with a genuine desire to help customers • Ability to adapt to changing environments and handle multiple tasks simultaneously • Proficient in using customer support software and tools • Strong attention to detail and accuracy • Owned computer or laptop and stable internet connectivity. • Knowledgeable in Office 360, Google Apps, and client-facing communication.

Benefits

• We provide comprehensive training for all candidates, regardless of their background or previous experience as a VA. • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. • This is a 100% home-based position • We prioritize the mental health of our team members and offer mental health days to support their well-being. • In addition to the base salary, performance-based incentives are provided. • There is an annual review and appraisal process in place. • There are ample opportunities for professional growth and advancement within the company.