Guest Support Specialist

14 hours ago

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Nestify

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11 - 50 employees

Founded 2014

☁️ SaaS

🤝 B2B

🏢 Enterprise

Description

• Manage and resolve Guest related inquiries, concerns, and issues in a timely manner • Respond to Guest related issues and concerns via various platforms • Communicate effectively and efficiently with Guests • Troubleshoot and report Guest related issues • Action Guest related issues by reporting property related issues to the Property Manager • Oversee, coordinate, and manage the Guest ‘Check in’ and ‘Check out’ process • Ensure an effective Guest Support shift handover takes place

Requirements

• Strong verbal and written communication in English AND French • Be technologically savvy – working with various software applications • Ability to handle various functions simultaneously and a keen sense of detail • Business related degree (Preferable) • 1 to 2 years work experience in Guest Support function • General good practical working knowledge of Guest support functions in the hospitality industry • Strong administrative task and management experience • Work experience having worked remotely preferably into the UK, French and/or UAE markets • Proven track record of working independently without the need to be closely managed

Benefits

• Competitive remuneration package • Fully remote work in a global team • Generous annual leave • Company culture that values loyalty, hard work, dedication, high performance, and work-life balance • Opportunity to grow in your career in terms of acquiring new skills and work experience