Client Program Manager

November 5

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Net at Work

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ERP • CRM Software • HR Software • Accounting Software • Distribution Software

201 - 500

Description

• The Client Program Manager is responsible for overseeing service delivery for Enterprise clients. • This includes ensuring alignment across project stakeholders through project governance. • Collaborating with project delivery teams and providing strategic guidance to clients. • Serving as an escalation path and participating in continuous improvement efforts. • Develop Statements of Work for client initiatives including scope definition, budget, and timeline objectives. • Ensure engagement performance monitoring and implementation success reporting. • Lead the vision and execution of Roadmap engagements, ensuring adequate staffing. • Provide mentorship and support to project teams for their success.

Requirements

• Proven experience leading at least five (5) successful full lifecycle ERP Implementations with budgets of over $500K in service. • 5+ years of direct work experience in a project leadership capacity including all aspects of process development and project lifecycle execution • Experience directly managing and mentoring team members preferred • Strong understanding of organizational change management considerations for ERP or large technology projects • Excellent written and verbal communication skills with audiences of all levels • Ability to present project status, risks, issues, analysis, and strategic recommendations to Client Executive sponsorship, project management and other stakeholders • Strong technical aptitude • Solid interpersonal skills, and ability to establish and maintain effective working relationships within and outside of Net at Work • Ability to work primarily independently and concurrently manage multiple projects • Ability to work collaboratively for the best interests of the business and the team • Ability to communicate effectively in both spoken and written English • Strong Microsoft Office skills.

Benefits

• Health and Welfare (Medical, Dental, Vision) • Accident, Critical Illness, and Hospital Indemnity • Employee Assistance Program (EAP) • Life and AD&D Insurance • Short- and Long-Term Disability Insurance • Flexible Spending Accounts • Transportation and Parking Accounts • Health Savings Accounts (with company contribution) • Retirement Planning (401k with matching contribution) • Legal Benefits • Identity Theft Protection • Pet Insurance • Wellness Program Offerings • Paid Time Off, accrued per pay period based on years of service starting at 15 days annually. • 8 Paid Holidays per year, including 1 floating holiday.