Client Program Manager

3 days ago

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ERP • CRM Software • HR Software • Accounting Software • Distribution Software

201 - 500 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

Description

• The Acumatica Client Program Manager oversees service delivery for strategic clients. • Ensure alignment across project stakeholders through project governance and delivery standards. • Provide strategic guidance and leadership to clients. • Manage escalations and communicate with client Project Sponsors. • Build trusting relationships with clients to drive success. • Identify additional opportunities within client portfolio. • Collaborate with various teams for client deliverables. • Mentor project teams to enable their success. • Participate in continuous improvement and professional development efforts.

Requirements

• 5+ years of direct work experience in a project leadership capacity • Experience directly managing and mentoring team members preferred • Strong understanding of organizational change management considerations for ERP or large technology projects • Excellent written and verbal communication skills with audiences of all levels • Ability to present project status, risks, issues, analysis, and strategic recommendations to Client Executive sponsorship, project management and other stakeholders. • Strong technical aptitude • Solid interpersonal skills, and ability to establish and maintain effective working relationships • Ability to work primarily client facing and concurrently manage multiple projects. • Ability to work collaboratively for the best interests of the business and the team. • Ability to communicate effectively in both spoken and written English. • Strong Microsoft Office skills

Benefits

• Health and Welfare (Medical, Dental, Vision) • Accident, Critical Illness, and Hospital Indemnity • Employee Assistance Program (EAP) • Life and AD&D Insurance • Short- and Long-Term Disability Insurance • Flexible Spending Accounts • Transportation and Parking Accounts • Health Savings Accounts (with company contribution) • Retirement Planning (401k with matching contribution) • Legal Benefits • Identity Theft Protection • Pet Insurance • Wellness Program Offerings • Paid Time Off, accrued per pay period based on years of service starting at 15 days annually. • 8 Paid Holidays per year, including 1 floating holiday.