Technical Support

11 hours ago

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Netsweeper

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Web Filtering • Web Threat Management • High-Throughput Web Filtering • CIPA compliance web filtering • BECTA web filtering

51 - 200

Description

• Netsweeper is looking for a passionate Technical Support for content filtering solution • Provide customer support, troubleshooting, knowledge transfer, and root cause analysis • Address urgent issues quickly and escalate according to the support SLA • Create and publish knowledge base articles for customer self-service • Adapt installer, shell scripts, and PHP scripts to meet customers' requirements

Requirements

• Excellent written and spoken communication skills for interacting clearly and concisely with technical team members and our customers • Self-starting and motivated to solve problems and delight customers • Strong time management and self-organizational skills • Must speak and write in English fluently • Valid driving license and vehicle insurance required to travel to work onsite

Benefits

• Competitive salary • Health benefits • A role that provides new challenges and opportunities to learn and develop technical skills • Financial assistance for approved, job-related Professional Development activities annually • Opportunity to work with talented colleagues on a suite of exciting software applications