AWS Solution Architect

December 20, 2024

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NeuraFlash

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NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.

Artificial Intelligence • Machine Learning • Predictive Analytics • Digital Channels • Salesforce Einstein

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Description

• Join NeuraFlash as an AWS Solution Architect to drive customer success with Amazon Connect solutions. • Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers. • Conduct technology assessments to identify needs for moving to CCaaS AWS Connect Platform. • Facilitate business process reviews to identify customer requirements and processes. • Educate customers on the value proposition of AWS and participate in architectural discussions. • Lead customer discovery, project ROI building, and deliver presentations. • Translate customer requirements into contact center designs using AWS Services. • Mentor technical teams to ensure high-quality solution delivery on time and budget. • Act as a liaison between technical teams and business stakeholders. • Drive best practice contact center design in solution delivery. • Manage all aspects of project and customer communications. • Deliver customer end-user training and documentation. • Take the lead role on enterprise level projects with minimal direction. • Lead vision and strategy discussions with contact center and customer service leadership.

Requirements

• Customer-facing contact center experience • Experience building integrations across WFM, CRM, and contact center solutions • Experience with communications protocols and APIs such as WebRTC and SIP • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers • API integration experience • Strong troubleshooting and debugging skills • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy • Contact Center architecture knowledge • Experience in technology/software sales, pre-sales, or consulting • Advanced knowledge of AWS services and cloud architecture • Salesforce knowledge and familiarity with Salesforce Service Cloud • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) • Experience with WorkForce Management solutions • Experience working with outbound dialers and campaign management • Knowledge of software development methodologies such as Agile and Scrum • AWS Cloud Practitioner Certification • AWS Developer Associate Certification or Professional • AWS Solution Architect Certification or Professional • Salesforce Certified Administrator

Benefits

• Remote & In-Person: Work from various locations including HQ or remotely. • Travel: Up to 25% travel commitment for certain roles. • Flexibility: Culture of trust and understanding for personal needs. • Collaboration: Opportunities for suggestions to improve NeuraFlash. • Celebrate Often: Fun events to celebrate successes together.