AWS Solution Architect

November 8

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Artificial Intelligence • Machine Learning • Predictive Analytics • Digital Channels • Salesforce Einstein

201 - 500

Description

•Ensure customer success in building and launching Amazon Connect solutions. •Conduct technology assessment and audits for moving to CCaaS AWS Connect Platform. •Facilitate business process reviews to meet customer requirements. •Educate customers on AWS value proposition and architectural best practices. •Lead discovery and build ROIs for projects based on customer needs. •Translate customer requirements into contact center design and best practices. •Oversee technical teams and ensure quality solution deliveries. •Act as a liaison between technical teams and stakeholders. •Drive best practice design in every aspect of solution delivery. •Manage project and customer communications effectively. •Deliver end user training and documentation to customers. •Lead enterprise level projects independently with minimal direction. •Lead vision and strategy discussions with contact center leadership.

Requirements

•Customer-facing contact center experience •Experience building integrations across WFM, CRM, and contact center solutions •Experience with communications protocols and APIs such as WebRTC and SIP •Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) •Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers •API integration experience •Strong troubleshooting and debugging skills •Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing •Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy •Contact Center architecture knowledge •Experience in technology/software sales, pre-sales, or consulting •Advanced knowledge of AWS services and cloud architecture •Salesforce knowledge and familiarity with Salesforce Service Cloud •Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) •Experience with WorkForce Management solutions •Experience working with outbound dialers and campaign management •Knowledge of software development methodologies such as Agile and Scrum •AWS Cloud Practitioner Certification •AWS Developer Associate Certification or Professional •AWS Solution Architect Certification or Professional •Salesforce Certified Administrator

Benefits

•Remote & In-Person: Focused on keeping everyone connected and unified as one team. •Travel: Get ready for exciting travel with an anticipated travel commitment of up to 25%. •Flexibility: We value good work, not the hours you get it done. •Collaboration: Your voice matters; we value suggestions and feedback. •Celebrate Often: We take our work seriously, but also enjoy fun team activities.