Account Manager

February 28

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NewAge Industries, Inc.

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NewAge Industries, Inc. is a manufacturer and distributor of high-quality fluid transfer tubing, hose, fittings, clamps, and accessories. The company serves a variety of industries, offering a wide range of products made from materials such as silicone, polyurethane, PVC, and more. They are renowned for their engineering capabilities and customization services, making them a preferred partner for OEMs and distributors worldwide. NewAge Industries is employee-owned and operates with a commitment to social responsibility as a Certified B Corporation, focusing on positive impact through sustainable practices like solar powered operations and zero landfill commitments.

plastic tubing • PVC tubing • Polyurethane tubing • Silicone tubing • Silicone hose

201 - 500 employees

Founded 1954

📋 Description

• As an AdvantaPure Single Use Technologies Account Manager, you will be responsible for managing assigned accounts by establishing a strong customer relationship based on trust and responsiveness with AdvantaPure distributors, end-users and OEMs. • You will deliver a superior level of customer experience and world-class service by accurately processing customer orders in an efficient manner to ensure customer demands are met. • You will be the sole owner of each assigned account, providing solution-based methodology that considers the customers’ needs and recommend specific products or services that will solve their problems. • You will also manage customer complaints and issues and be empowered to resolve issues in a timely and professional manner. • This will be delivered through collaboration with other NewAge departments as a liaison between these departments and your customer. • Utilize sales process in order to develop new solutions for customers to increase sales. • Track, communicate and manage activities utilizing HubSpot CRM. • Develop strong business relationships with current and new distributors and customers. • Drive new sales opportunities with existing customers, positioning the company for success. • Provide a world-class customer experience to obtain new customers and retain existing customers. • Understand the expectations, requirements and nuances of each Customer/Distributor/OEM providing them with excellent customer service. • Become knowledgeable of the BioPharm industry including single-use products, the major suppliers and the components used in the industry. • Become knowledgeable of AdvantaPure’s competitors and their products and how AdvantaPure and its products compare to them. • Track lost sales and opportunities. • Communicate industry news. Major events, issues or trends learned with sales team. • Represent AdvantaPure at tradeshows. • Travel to functions, tradeshows, conferences, customers and distributors, as needed. • Prepare periodic sales reports, including forecasting and demand planning. • Other duties as assigned.

🎯 Requirements

• Bachelor’s Degree (B.S.) from a four-year college or university; and/or technical degree preferred in science or business • 5 years relevant sales experience, technical sales experience highly desirable, biopharmaceutical/ bioprocessing preferred • Experience working with customers and sales channels from various countries and cultures a plus • Experience with the Sandler sales system a plus • Strong team player and collaborator • Strong customer orientation and drive to effectively meet customer requirements • Goal oriented with strategic analysis skills • Experience with CRM, preferrable HubSpot • Excellent interpersonal and communication skills (both verbal and written), including presentation skills • Problem analysis and problem resolution at both a strategic and functional level • Excellent multitasking and organizational skills • Proficient in MS Office including Word, Excel, PowerPoint