Outbound Dialer Administrator

Yesterday

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Newfold Digital

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websites • domains • hosting • online marketing • SEO

1001 - 5000

💰 Venture Round on 2021-01

Description

• Responsible for managing outbound customer engagement • Monitor, test and implement outbound configurations • Daily monitoring of inventory/ leads and campaign penetration • Conduct audits and investigation ensuring applied compliance rules are effective • Support ad hoc requests from business partners • Maintain a current working knowledge of relevant laws, regulations, and trends in the collection industry

Requirements

• Technical operations experience in a contact center environment • Experience with SQL and Excel required • Tableau and Genesys Cloud experience a plus • Knowledge of creating and producing dialer strategy plans • Experience with Autodialer Reporting Systems • Knowledge of forecasting methodologies • Attention to detail with the ability to recognize and solve problems

Benefits

• Excellent Health Insurance options to fit you • HSA, Medical, Dental, Vision • Matching 401K • Life/AD&D/STD/LTD • Tuition Reimbursement • LinkedIn Learning • Pet Insurance • Generous Vacation policy • and much more!