Member Services Representative - Outbound Call Center
18 hours ago
🇺🇸 United States – Remote
💵 $21 - $22 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Call Center Representative
Description
• Conduct outbound campaigns to cross sell products and services. • You will field incoming telephone calls produced by your own calling campaign. • You will assist members through website registration and application navigation. • Educate members on available product offerings and application processes. • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application. • Deliver a great customer experience to all members internally and externally. • Work with other departments on cross functional tasks and projects • Follow and maintain strict adherence to policies, privacy protocols, and processes. • Maintain performance and quality standards based on established call center metrics including turn-around times. • Maintain in-depth understanding of the Company’s different services. • Make recommendations according to customer’s needs. • Maintain high customer satisfaction scores and strive to improve these continuously. • Perform other ad hoc duties, as needed.
Requirements
• Must have worked in outbound sales at a call center for at least 3 years. • Comfortable in dynamic, high-volume environments • Exceptional interpersonal, written, and verbal communication skills • Ability to handle a wide range of situations over the phone with tact and diplomacy. • Effective time management and self-accountability • Comfortable using HubSpot CRM is a plus. • Able to multi-task under time pressure • Entrepreneurial spirit and willingness to take on challenges. • Ability to adapt to changing circumstances and priorities. • Comfortable working and learning independently.
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