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Customer Service Agent
2 days ago
🇵🇠Philippines – Remote
đź’µ $12k - $20k / year
⏰ Full Time
🟢 Junior
đź’ť Customer Support
Description
• Entry-level role for Customer Service Agent • Reports to Customer Success Manager • Respond to customer inquiries • Follow up on customer downloads and support requests • Document activities in tracking applications • Communicate issues to QA team • Track bugs and issues in platform • Develop training materials with marketing • Perform billing duties and resolve complaints • Educate customers on product understanding • Goal is satisfying customer needs
Requirements
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