Billing Support Specialist (Philippines)

September 5

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Podium

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Everything local businesses need to win.

Online Reviews • Reputation Management • Review Analytics • Customer Reviews • Small Business Reviews

1001 - 5000

Description

• Supporting Podium's USA based clients. • Perform billing support functions, including answering customer billing related questions • Coordinate with various internal departments to ensure accuracy of customer billing • Support the Customer Success team to ensure high customer satisfaction • Validate inputs to ensure system integrity • Conduct ad hoc financial/operational analysis as required • Assist with other accounting/finance projects as necessary

Requirements

• MUST SPEAK ENGLISH FLUENTLY • Must be geographically based in Metro Manila (Philippines) • 1+ years of related billing experience or bachelor’s degree preferred • 1-2 years of providing customer support to businesses with examples where you’ve influenced customers for the better • Exceptional verbal and written communication skills • The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction • Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands • You are familiar with navigating and working with multiple support systems such as or similar to the following (ex: Salesforce, Twilio, ServiceNow, Zendesk, Freshdesk, Service Cloud, LiveAgent, Intercom etc)

Benefits

• Transparent culture • Great opportunities for career growth