Patient Support Navigator (Customer Support)

August 24

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Mechanism Ventures

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Description

• Proactively monitor and respond to patient messages and emails, addressing their questions, concerns, and needs in a friendly, helpful, and confidential manner. • Assist with scheduling or rescheduling patient appointments as needed, maintaining our calendar system and ensuring timely communication with patients and providers. • Route inquiries and updates to the right internal team member(s) to ensure seamless clinical coordination and collaboration. • Document patient interactions and communications in our electronic medical record system, ensuring complete and accurate record-keeping. • Support other business tasks related to patient support, tracking, billing, and administration as needed.

Requirements

• A bachelor's degree (required) • Excellent command of written and spoken English (spelling, grammar, and syntax). • Strong organizational and analytical skills. • Strong proficiency in Google Workspace tools (Gmail, Docs, Sheets, etc.) is required. • Experience with customer service tools is strongly preferred. • At least 1 year of experience working in a customer service or administrative role within a healthcare environment. • Familiarity with medical practice terminology, EMR/EHR systems, and common tools used for clinical communications. • Familiarity with the US healthcare system and HIPAA compliance.