Customer Support Specialist

August 20

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Sinch

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cloud communications • VoIP • API • telecommunications • SMS

1001 - 5000

💰 Post-IPO Secondary on 2022-09

Description

• You’re a superhero, but with a computer instead of a cape. Respond to inquiries and issues via online chat, email, and phone calls to help SimpleTexting customers. • You’ll clarify the customer’s needs, determine the cause, select and explain the best solution, then follow-up to make sure the issue is resolved. The whole enchilada. • You’ll be a compliance expert - making sure our customers are responsible texters. • Participate in writing excellent help documentation—both for internal use and for our customers • Escalate bugs to our customer technical support team • Work on specialized projects, as you become more comfortable in the role • Become a SimpleTexting power user—before you can support others, you must know the product yourself

Requirements

• English is your primary language. Secondary languages are a plus. • At least one year of experience providing live chat customer support for a software/SaaS platform (or equivalent). • You can translate technical ideas for non-technical audiences • Demonstrable critical thinking, communication, and creative problem-solving skills • Ability to learn new software platforms quickly • Self-starter, positive attitude, ability to continuously develop and adapt to a growing team • Highly organized. You can manage and prioritize several different projects. • Familiarity chat and CRM platforms