Customer Support Agent
August 16
Description
• Assist customers with inquiries and resolve issues through various communication channels. • Report and escalate complex issues when necessary. • Work towards meeting personal and team OKRs. • Maintain clear, concise, and professional communication with customers. • Stay up-to-date with product offerings and support processes. • Strive to meet or exceed KPIs related to customer satisfaction.
Requirements
• 2+ years of experience in Customer Support, preferably in an international SaaS company or tech company. • Pleasant and patient communicator with strong written and verbal skills. • Speak and write English fluently. • Positive attitude and a willingness to learn and grow within the role. • Ability and willingness to be productive on night shift.
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