Senior Software Engineer - ITOM

October 18

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NewRocket

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Information Technology • Managed Services • Management Consulting • Professional Services • Consulting

501 - 1000

Description

• NewRocket is hiring a ServiceNow Senior Software Engineer with ITOM (and CMDB) experience. • Create new service maps/patterns and validate event management capabilities. • Enhance ServiceNow event rules and interact with technical SMEs for necessary environment information. • Participate in user acceptance testing and maintain operational documentation. • Remediate production incidents related to scoped work and align with SN technical leads.

Requirements

• 3-5 years of ServiceNow development experience, preferably within the ITOM/CMDB platform • Experience with Discovery and service discovery capabilities within ServiceNow • Comprehension of, and the ability to communicate and implement ITOM/CMDB • Ability to comprehend, modify and create server-side, object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell • Ability to research and independently learn new technical information to perform configuration, operation, or network connectivity of applications, operating systems and network devices • Experience in system administration of Linux and Windows servers • Exposure to protocols such as HTTP, TCP, SNMP, SOAP, and REST • IT Operations experience in storage, network, and compute of enterprise environments • Service-oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.) • Understand Credential less and Credential based Discovery • Experience in installing, configuring, and integrating software products from ServiceNow ITOM visibility with a focus on the discovery, service mapping, certification management, Service Graph Connectors and Multisource CMDB • Ability to prevent duplicate Cis with CI identifiers • Ability to extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns • Knowledge and ability to configure, manage and maintain MID servers • Proficient in working with command line console for Service Mapping • Ability to work with and migrate patterns between Environments for Service Mapping • Proficient in configuring Identification Rules for Service Mapping • Ability and knowledge in Discovery of multi-tier services including advance pattern configuration for Service Mapping