Solution Engineer

6 days ago

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Next Matter

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Next Matter is a company specializing in enterprise workflow automation for service teams. It offers solutions to automate service workflows, enabling teams to build, run, and track integrated service experiences. With capabilities like Manager Dashboard and Builder Toolbox, Next Matter helps service teams enhance collaboration, maintain compliance, and optimize operations through AI and API integrations. Its applications span across various industries, including financial services, real estate, and insurance. The platform simplifies complex processes by connecting service teams with the systems and people they need, ensuring reliable and compliant service delivery. Additionally, Next Matter provides resources such as a CX podcast, blog articles, and customer stories to support operations excellence.

No Code • Process Management • Operations • Automation • Workflows

11 - 50 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

📋 Description

• Join Next Matter’s Launch Team in Canada! • Next Matter is expanding in North America, and we’re looking for a Solution Engineer... • Act as a trusted advisor to customers, providing expertise on the Next Matter platform and best practices. • Support clients in identifying process optimization opportunities and how Next Matter can be used to solve the issues. • Partner with the North American Client Service Lead to own the account's roadmap, ensuring seamless implementation, project management, and adoption. • Onboard and train Next Matter users, including workflow builders and end users. • Deliver technical support to North American customers, including our top global account in Canada. • Collaborate with European Solution Engineers, Sales, Product, and Engineering to design and build solutions for customer use cases. • Contribute to Quarterly Business Reviews with key clients.

🎯 Requirements

• 3-5 years of client-facing experience as a Solution Engineer, Solutions Architect, or similar roles in technical implementation or digital transformation consulting. • Experience working on enterprise implementation projects. • Familiarity with REST APIs, comfortable building API calls or short scripts (JavaScript or Python), and deploying serverless functions with version control (Git). While professional software development experience is not required, it is a plus. • Experience with Cloud infrastructure, particularly Microsoft Azure. • Strong collaboration skills with both business and technology stakeholders. • A customer-centric mindset, demonstrating grit, persistence, and a passion for driving customer success.

🏖️ Benefits

• The once-in-a-lifetime opportunity to build a global tech company, the right way, in a well-funded setting with an experienced, tech-driven team and a validated product and business model. • The opportunity to work remotely, with a high degree of independence and flexibility in working hours. We are a remote-first team located in multiple European countries and North America. • A state-of-the-art remote office setup. We’ll set you up with an Apple MacBook or a Lenovo machine along with the software you need. • A 1,000 EUR one-time home office stipend for setting up your remote workplace, as well as a 250 EUR equipment allowance per year to keep your equipment up to date. • A learning budget of 1,000 EUR per year to support your personal and professional development. • A competitive, top-of-market salary, bonus, and equity options.