Technical Product Specialist

November 6

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Nextech Systems

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Electronic Medical Records Software • Practice Management Software • Revenue Management • Fully Integrated Solution • Cloud Technology

201 - 500

Description

• The Technical Product Specialist is responsible for providing advanced technical services and support for customer-facing defects for Nextech Software Products. • Working in partnership with the Product Specialist, and directly with Support, Implementation, and Product Development teams. • Responsible for running and delivering custom reports, resolving configuration-based defects, and providing pre-development research on those defects requiring product code changes. • The primary goal of this role is to reduce the defect load on product development teams to only those defects requiring product code changes. • All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Requirements

• 4+ years of experience supporting/developing SaaS B2B products at high-performance with successful outcomes. • Strong experience with database queries and data management • Practical knowledge of SQL tools, especially Microsoft SQL Server and SQL Management Studio. • Self-motivated and a self-starter with a strong sense of urgency and personal accountability. • Strong application knowledge, understanding how solution functionality works within the context of our technical environment. • Strong analytical skills and proficiency with analytical tools. • Desire to work in a fast-paced, success-driven team environment. • Familiarity with Jira and Agile software development. • A customer-centric approach to problems.

Benefits

• Employee Assistance Program with free counseling sessions available • Flexible Time Off: take time off when you need it without worrying about available hours • 10 paid holidays + 1 floating holiday • Generous annual bonus opportunity • iCREATE Employee Recognition Program • Insurance : Choice of Medical, Dental, and Vision plans • Wellness Program including discounts on medical premiums • Health Savings Account • Flexible Spending Account • Volunteer Time Off • 100% Company-Paid Parental leave • 401(k) with Employer Match • 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance • Company-Sponsored 529 College Savings Plan • Corporate Discounts on Retail, Travel, and Entertainment • Pet Insurance options