Senior Technical Writer - Developer

Yesterday

Apply Now

Receive Emails with Similar Jobs

Nextiva

WebsiteLinkedInAll Job Openings

VoIP • Unified Communications • Sales • Hosted PBX • Internet Fax

1001 - 5000

💰 $200M Private Equity Round on 2021-09

Description

• We are looking for a Senior Technical Writer, talented as a developer documentation specialist with strong technical skills, and a strong sense of developer needs, combining vision and entrepreneurship. • This individual will be instrumental in scaling our technical documentation platform and improving the quality, clarity, and usability of our technical documentation for developers worldwide. • Own the developer documentation for internal and external development teams who are building experiences and extending our platform. • Craft content to help developers understand the fundamentals of the platform. • Craft onboarding guides to help internal and external developers quickly get up to speed. • Work closely with Developer Ecosystem engineering to ensure API and SDK reference documentation is clear and usable by internal and external engineers. • Measure the engagement of the documentation and determine where to invest to improve core developer engagement KPIs. • Set a 3 year vision for technical documentation and developer experience. • Produce well-written release notes on new features calling out interdependencies and replacement of previous capabilities. • Develop systems and procedures designed to enhance the productivity of our Technical Writer team.

Requirements

• At least 2+ years of experience with a programming language such as JavaScript, React, or Python • Bachelor’s degree in Technical Writing, Computer Science, related field, or equivalent work experience • Minimum of 5 years of experience in technical writing in a software development environment. • Technical domain expertise in Telephony Systems: Experience creating and maintaining technical content related to telephony infrastructure, including call flow, routing, VoIP protocols, and hardware components. • Strong written and spoken communication skills. • Experience ideating, innovating, and improving technology platforms (especially documentation platforms) • Expertise working closely with engineering and product teams to shape a developer experience around documentation • Expertise in collaborating with cross-functional partners • Deep understanding of developers, developer technologies, and developer communities

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage • Life, disability, and supplemental indemnity plans • Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays • 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA • Employee Assistance Program and comprehensive wellness initiatives • Access to ongoing learning and development opportunities and career advancement