NICE
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
Transaction Monitoring Analyst - Intermediate
8 hours ago
NICE
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
Description
• Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities? • The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it! • Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed! • The Transaction Monitoring Analyst is responsible for identifying and investigating suspicious activities related to money laundering, terrorist financing, and other financial crimes. • This role involves monitoring and analyzing transaction data, preparing detailed reports, and ensuring compliance with regulatory requirements. • Review merchants flagged daily through Client’s transaction monitoring system and take appropriate action to mitigate risk identified. • Ability to conduct complex investigations involving matters such as reviews of multiple associated accounts. • Perform data analysis using Excel and other tools to identify and assess patterns of suspicious activities. • Generate regular and ad-hoc reports for management. • Evaluate and assess risks associated with transactions and customer profiles. Escalate high-risk cases to senior management as needed. • Assist in the maintenance of operational procedures/processes to ensure they are relevant and up to date. • Communicate with internal and external stakeholders: business units, customers, and partners, providing expert advice and education on Risk-related matters.
Requirements
• Previous experience in transaction monitoring or fraud detection within the payments industry. • Background in payments or financial services. • Experience in a customer service environment. • Fluent in English, with exceptional verbal and written communication skills. • Analytical mindset capable of interpreting complex data and identifying patterns. • A problem-solving approach, demonstrating a high degree of professional judgment, commitment, integrity, teamwork, and customer service.
Benefits
• HMO on your first day + Free coverage for 2 dependents on your 2nd year • Government-mandated benefits • 20 Annual Leave Credits • 13th-month pay • Birthday Leave • Bereavement Leave • Onboarding training • Performance-based salary increase • Discretionary incentives based on client or individual performance • Monthly employee engagement • Birthday Gift • Weekly treats • Christmas Hamper • Anniversary Gift • Opportunity to travel
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