Real Time Analyst

2 days ago

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Outsourced Doers

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email marketing • online course portal • marketing funnels • social media management • Facebook group managment

1001 - 5000 employees

🤝 B2B

👥 HR Tech

☁️ SaaS

Description

• Maximise capacity and productivity of Doers by monitoring daily attendance, tardiness, and productivity • Intervene quickly via outbound calls, email, tickets, and other communication channels to correct poor behaviour • Police absenteeism/attendance, tardiness and productivity through direct intervention • Provide client updates relating to Doer capacity via email or other chat-like tools • Execute assigned tickets/tasks and monitor workforce impacts due to outages and weather conditions

Requirements

• 3+ years of experience in workforce, preferably with a BPO company with over 1,000 employees • Demonstrated experience in driving a stakeholder to change a behaviour (such as Outbound Credit Card Collections) setting is highly valued • Demonstrated experience in using monitoring software to drive productivity, such as but not limited to ActivTrak, TimeDoctor, TeraMind, etc. • Demonstrated experience in using ticketing software such as Zoho, FreshDesk, ZenDesk, or similar • Must be highly-proficient on computers • Excellent knowledge and use of Microsoft Office (word processing, spreadsheets, and database systems) • Technical and Software experience required • Experience in a fast-paced work environment