Remote Jobs at NICE

NICE

NICE is a company that provides a comprehensive AI-powered customer service automation platform, known as CXone Mpower, designed to improve customer experience (CX) across various industries. The platform integrates end-to-end workflows, orchestrates both human and AI agents, and unifies data, knowledge, and AI models to deliver efficiency and precision in customer service. NICE emphasizes AI-driven tools for real-time agent guidance, analytics, and workforce management, offering solutions such as AI for Customer Experience (CX), Enlighten Autopilot for self-service, and omnichannel routing. The company also provides a marketplace, CXexchange, for partner solutions and offers customized integration options through robust APIs and SDKs, supporting an open cloud platform for seamless scalability. NICE is recognized as a leader in the Contact Center as a Service (CCaaS) sector by industry analysts like Gartner and Forrester, and serves a broad range of industries including healthcare, finance, retail, and telecommunications.

Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions