Portfolio Solutions Engineer

Yesterday

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NICE

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Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions

5001 - 10000

Description

• At NICE, we don’t limit our challenges. We challenge our limits. Always. • A Playvox by NICE Portfolio Solutions Engineer will lead the functional and technical sales process with a coordinated focus on solutions development across Playovox by NICE’s portfolio through discovery and requirements gathering, validation and demonstration. • The Portfolio Solution Engineer must be able to articulate Playvox NICE solutions’ value and position Playvox by NICE’s products to both business and technical users. • Deliver demonstrations that align the Playvox by NICE portfolio with the customer’s business challenges. • Identify all functional and technical challenges of assigned accounts. • Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs. • Influence and educate clients that Playvox by NICE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value. • Lead in all technical aspects of the sales process. • Assist with the definition and execution of successful proof of concepts (POC), where appropriate. • Actively contribute to a team approach with account executives and overlay teams. • Able to promptly respond to functional and technical elements of RFIs/RFPs.

Requirements

• 7+ years of experience supporting multiple software products (portfolio sales) and services into sophisticated accounts • 7+ years supporting Workforce Management, Quality Management AI and or Digital Transformation solutions into enterprise account • Exceptional presentation and demo capabilities • Experience customizing and building the storyboard for demos and POC • Demonstrated success in achieving strategic deal wins • Ability to manage multiple, complex sales opportunities simultaneously • Ability to communicate from C-level executives down to Agent/Front Line level employees.