NICE
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
Solution Engineer - Recording & QM
March 14
NICE
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
📋 Description
•At NICE, we don’t limit our challenges. We challenge our limits. Always. •A NICE Solution Engineer will play a pivotal role in leading the functional and technical sales process... •Deliver compelling demonstrations that align NICE’s Recording and Quality Management solutions with the customer’s unique business challenges. •Identify and address all functional and technical challenges of assigned accounts. •Interpret customer requirements with precision and utilize strategic questioning to exceed expectations. •Educate and influence clients on how NICE’s solutions deliver superior value, ease of use, and measurable benefits. •Take the lead in all technical elements of the sales cycle. •Assist in the creation and execution of successful proof of concepts (POC) to demonstrate solution effectiveness. •Collaborate closely with account executives and overlay teams, actively contributing to a team-based sales strategy. •Demonstrate expertise in integrating NICE solutions with different types of Automatic Call Distributors (ACDs) and Private Branch Exchanges (PBXs). •Respond to RFIs/RFPs, addressing both functional and technical components with expertise.
🎯 Requirements
•5+ years of experience supporting multiple software products and services in complex account environments. •3+ years of experience in supporting Recording and/or Quality Management solutions within enterprise accounts. •Excellent skills in delivering presentations and customized demonstrations. •Proven track record of driving strategic deal wins. •Ability to manage multiple intricate sales opportunities at once. •Strong communication skills to connect with C-level executives and frontline employees alike. •Familiarity with different types of ACDs, PBXs, and their integration requirements. •Solid understanding of network protocols, compliance standards, and cloud security practices.
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🇺🇸 United States – Remote
💰 $23.6M Series B on 2023-11
⏰ Full Time
🟡 Mid-level
🟠 Senior
💻 Solutions Engineer
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