Solutions Architect

December 10

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NICE

WebsiteLinkedInAll Job Openings

Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

Description

• The Solutions Architect is a highly skilled, professional and technical individual acting as the primary liaison to support NICE customers through custom deployment projects. • The Solution Architect works with clients, stakeholders and internal team members to elicit, document, and prioritize business, functional, and system-level requirements for the development of Statements of Work (SOW) for Enterprise Customers. • Engage with clients early in the sales cycle, provide best practices consulting on the journey from premise to cloud solutions and stay involved through the onboarding process. • Responsible for both technical and business tasks including management of customer expectations and satisfaction and the configuration of NICE solutions based on customer requirements and industry best practices. • Ideal candidates need to have a consultative approach, be customer facing, effective communicators, and be willing to travel nationally.

Requirements

• 6+ years of solution architecture experience • 6+ years of consulting or customer engagement experience • 5+ years of contact center experience • Successful track record in best-of-class solutions with a portfolio of strong work examples • Analytically minded with strong interpersonal, presentation, project management, problem solving, and communication skills • Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients • Experience in systems integration, process analysis and process diagramming • Ability to translate solution functionality and opportunities into clear, precise and easy to read functional documentation • Experience with iterative/phase-based project management approaches • Ability to visually communicate process/system requirements and recommendations in the form of cross-functional process flow and data flow diagrams • Strong business acumen to quickly learn new solution processes and understand how technology supports the business in achieving revenue and profit goals • Comfortable working in a fast paced, results-oriented environment • Ability to work with remote customers and communicate using virtual communication tools • Ability to manage deliverables across multiple projects and meet tight deadlines. • Develop a strong business and technical understanding of the inContact product family • Technical Project Management experience leading implementations in a SaaS environment • Proficiency in MS Office suite, including MS Visio (or other diagramming tool), and advanced MS Excel and PowerPoint skills • Excellent verbal and written communication skills