Customer Support Analyst

4 days ago

Apply Now

Receive Emails with Similar Jobs

NMI

WebsiteLinkedInAll Job Openings

Powering every possibility in payments

Secure Credit Card Transactions from a PCI Certified Gateway • payment gateway • card processing • mobile & online payments • contact & contactless EMV

201 - 500

Description

• The Support Analyst is a team player with exceptional problem solving skills who enjoys helping our customers with gateway application and website integration questions and issues. • The Support Analyst will be empowered to solve problems independently and make decisions that he/she considers to be in the customer’s best interest. • The successful incumbent is extremely confident in NMI’s products and in their own ability. • They are computer savvy and pick up new computer technologies with ease. • These team players are proactive enough to work independently but also enjoy the camaraderie and support of their team.

Requirements

• Minimum of 6 to 12 months of customer service experience • Minimum of a High School Diploma or GED • Knowledge of Microsoft Office applications such as MS Word or Excel • Excellent verbal and written communication skills on the phone as well as in person • Ability to thrive and learn quickly in a lively work environment • Strong troubleshooting skills and a passion for problem solving and investigation • Ability to multitask • Ability to work both independently as well as a team • Experience with programming languages and networking protocols is a plus

Benefits

• Annual salary of $40,000 - $57,000 • A remote first culture! • Flex PTO • Health, Dental and Vision Insurance • 13 Paid Holidays • Company volunteer days