Customer Support Representative

6 days ago

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Adaptive

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The first automated financial management software for builders

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Description

• As a Customer Support Representative at Adaptive, you'll be the primary point of contact when our customers need real-time support. • You'll play a crucial role in ensuring customer satisfaction, resolving issues efficiently, and maintaining Adaptive's reputation for excellence in customer service. • This position requires a blend of problem solving ability, strong communication skills, and a passion for helping our customers succeed. • Familiarity with Quickbooks and construction finance (or willingness to learn both quickly) is strongly preferred.

Requirements

• 2+ years of experience in customer support or a similar client-facing role, preferably in a SaaS or technology environment • Excellent written and verbal communication skills • Strong problem-solving abilities and meticulous attention to detail • General understanding of construction industry financial processes (or aptitude for quick learning) • Familiarity with Quickbooks (or aptitude for quick learning) • Proficiency with customer communication tools like Intercom or similar platforms • Ability to explain complicated technical concepts in clear, non-technical terms • Demonstrated commitment to customer satisfaction and continuous improvement • Experience in coordinating with technical teams and managing follow-ups

Benefits

• Opportunity to join a highly driven and passionate team at an inflection point • Competitive cash compensation • Top tier benefits and a 401k match • A flexible, remote-friendly work environment with a balanced approach to work