Nokia
Nokia is a B2B technology innovation leader in networking, providing advanced network solutions to enterprises, service providers, and the public sector worldwide. The company focuses on creating networks that are secure, resilient, and capable of connecting people, machines, and devices globally. Nokia is advancing technologies like 5G, AI, and quantum-safe networks, and it collaborates extensively to drive technological innovation forward. Through its Nokia Bell Labs division, the company also leads in pioneering future technologies, aiming to transform digital potential across various industries.
Telecommunications • Software and Services
Customer Support Specialist
February 14
Nokia
Nokia is a B2B technology innovation leader in networking, providing advanced network solutions to enterprises, service providers, and the public sector worldwide. The company focuses on creating networks that are secure, resilient, and capable of connecting people, machines, and devices globally. Nokia is advancing technologies like 5G, AI, and quantum-safe networks, and it collaborates extensively to drive technological innovation forward. Through its Nokia Bell Labs division, the company also leads in pioneering future technologies, aiming to transform digital potential across various industries.
Telecommunications • Software and Services
📋 Description
• The Customer Support Specialist delivers Care support services to customers including but not limited to 24x7x365, remote and on-site activities for product technology, solutions, and complex networks during Care phase. • Complies to the standard and emergency case handling processes.
🎯 Requirements
• Engineer graduated in Telecommunication/Computer/Software/Electrical Engineering, Information Technology, Computer Science, or equivalent experience • Fluent English skills (comfortable in working and presenting in English) • Understanding of Mobile Networks, IP Networks and Linux operating system • Experience with Implementation, Integration, Acceptance Tests, O&M and/or Care for Telecommunication Products • Strong understanding of Mobile Core Telco protocols and call flows • Experience in Case Handling, including Emergency Support activities • Cloud experience in VMWare, OpenStack, Kubernetes, CBIS, CBAM, NCS • Experience with Nokia Policy Controller (NPC) / PCRF • Experience with Cloud Signalling Director (CSD) / DRA • Ability to work under pressure
🏖️ Benefits
• Continuous learning opportunities • Well-being programs to support you mentally and physically • Opportunities to join and get supported by employee resource groups • Mentoring programs • Highly diverse teams with an inclusive culture where people thrive and are empowered
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