Call Center Trainer

October 9

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Description

• Provide initial and ongoing training for the Call Center through a variety of delivery methods. • Present training materials through classroom learning to support call center functions including, but not limited to: system, process, policies, product/service, and customer interaction skills. • Conduct technical training needs assessment by collecting information pertaining to work procedures, workflow, and reports; understanding job-specific functions and tasks. • Interact with all areas of the business on products and services to ensure current information. • Develop, manage, and organize training library. • Provide reporting on effectiveness, progress, improvement.

Requirements

• Minimum of 3 years Call Center experience required • Prior leadership experience in Call Center environment preferred • Bachelor's degree in Computer Science, Business, Communication or related field a plus • An equivalent combination of education and experience may be considered.