Senior Technical Support Associate

October 16

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Nursa

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Technology • Healthcare • Nursing • Freelance

51 - 200

Description

• Nursa is a healthcare platform that connects nurses and facilities in need. • Seeking a Senior Technical Support Engineer to manage customer support escalations and application troubleshooting. • Communicate in English with support, operations and engineering teams. • Handle multiple investigations in parallel and resolve tickets using technical knowledge of systems.

Requirements

• 3+ years of experience as a Technical Support Associate • Must be able to work Saturday through Wednesday, 10 am - 6 pm MST • Strong written and verbal communication skills in English • Ability to be self-driven and work autonomously • Able to handle multiple tasks in parallel, using critical thinking to solve problems • Strong knowledge of SQL (PostgreSQL preferred) • Knowledge of Python or other programming language • Demonstrated experience using REST APIs with JSON, as well as knowledge of common authentication mechanisms like OAuth and API keys • Experience with Jira Service Desk and Salesforce Service Cloud

Benefits

• Opportunity to revolutionize the healthcare industry and build both relationships and teams that make a tangible impact • Empower team members to act intelligently and be owners, designed a learning-focused environment with ongoing support and regular feedback to help you grow • Join an international team with a work culture that is based on trust, flexibility, and curiosity • Competitive salary