Technical Account Manager

February 5

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $100k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

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Nuvolo

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Nuvolo is a company that provides a comprehensive integrated workplace management system (IWMS) designed to manage various aspects of workplace and asset management. Their solutions cater to a range of industries including healthcare, retail, public sector, and education, among others. They offer services such as facilities maintenance, space planning, real estate management, capital project planning, and OT security, all unified on a single platform to enhance collaboration and efficiency. Nuvolo's platform allows teams to work together more effectively, sharing data across groups to solve problems faster. With recognition as a Gartner Cool Vendor and a robust clientele, they emphasize the benefits of a connected workplace to manage over 15 million operational technology assets and handle more than 30 million work orders monthly.

Enterprise Asset Management • Lab Asset Management • IT Service Management • Facilities Asset Management • Clinical Asset Management

201 - 500 employees

🏢 Enterprise

🏠 Real Estate

☁️ SaaS

📋 Description

• Nuvolo is revolutionizing Integrated Workplace Management (IWMS). • Built on ServiceNow, Nuvolo is designed to meet the growing demands of modern digital workplace transformation initiatives. • The Technical Account Manager (TAM) will focus on building strong client relationships while providing technical expertise and support. • The role is pivotal in driving customer success and ensuring clients maximize the value of Nuvolo products and services. • TAMs serve as the primary technical point of contact for assigned clients, offering guided insight and applicable application configurations. • Responsibilities include client meetings, minor enhancements, troubleshooting support, and collaboration with cross-functional teams.

🎯 Requirements

• Bachelor's degree in a relevant field such as Computer Science or Engineering • 2+ years working as a Developer in ServiceNow OR 3+ years writing and debugging in JavaScript within the last 3 to 5 years • Exceptional customer service, account management and interpersonal skills • Proven track record of managing and resolving customer issues; solution design, development and implementation of enhancements • Understanding of ServiceNow Best Practices around Scripting and technical configurations • Client-side Scripting – Client Scripts, UI Policies and UI Policy Actions; GlideForm & GlideUser APIs. • Server-side Scripting – Business Rules, Script Includes, Script Actions, Scheduled Jobs, etc; GlideRecord, GlideSystem, & GlideDateTime APIs. • Fundamental understanding of Change Management, Incident Management and CMDB (CI's, CMDB Architecture) • Business Application Development (Scoped application development) • Table/Form/List Configuration and Customizations • Strong technical background and understanding of software and hardware systems • Ability to effectively manage multiple clients and projects simultaneously • Strong problem-solving skills and ability to think analytically and creatively • Self-motivated and proactive, with a strong sense of accountability and ownership • ServiceNow Certified System Admin (CSA) • ServiceNow Certified Application Dev (CAD) • Experience ServiceNow scoped applications • Experience in the IWMS space