Senior Technical Support Engineer - Network Expert

September 15

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NVIDIA

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GPU-accelerated computing • artificial intelligence • deep learning • virtual reality • gaming

10,000+

Description

• We are looking for a Senior Network Engineer to join a dynamic and results-oriented team. • The role requires a high level of routing and switching in the data center/AI/storage/HPC environments. • As a Technical Support Engineer, you will be an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. • You will interact with Engineering, Marketing, and Support teams regularly on technical issues. • Tier 3 support: installing, supporting, and resolving technical issues and challenges. • Develop & present technical & comprehensive solutions to customer problems, including the project management of complex installations. • Problem reporting, customer concern, replication, and resolution management. • Respond to customer technical inquiries. • Site visits and conference calls with customers and partners. • Developing & refining internal processes to improve support efficiency and productivity.

Requirements

• B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience • 5+ years of experience in providing Customer Support for hardware & software products required • Extensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols required • Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and routing - IP Routing protocols (OSPF, BGP, PIM) and virtualization, EVPN, VXLAN • Linux experience and scripting • Automation - Ansible • The ability to work under pressure and support high-level customers • Experience with operating and configuring major vendors’ network equipment such as switches and routers • Analysis and diagnosis of highly complicated networking problems • Good communication and presentation/oral skills • Excellent verbal and written English skills • Tenacious, with good follow-up, and attention to detail