Administrative Assistant

4 days ago

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NVision IT, LLC

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ERP Applications • Business Intelligence • Oracle E-Business • Business Process Reengineering • Staff Augmentation

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Description

• Answer Phones diligently. • Take Messages and pass them to the required team member. • Handle a high volume of incoming customer service calls. • Demonstrate a positive demeanor when resolving matters. • Schedule and Confirm Appointments. • Accurately documents all calls in EMR system. • Engages and collaborates with other department. • Must be able to work in a fast-paced environment and handle multiple tasks, work with interruptions. • Open to working alternative schedules including weekends. • Responsible for timely follow-up on transferred calls. • Handle confidential information and patient medical records. • Participate in staff meetings and other in-services or trainings as assigned. • Other duties as assigned.

Requirements

• Able to prioritize assignments and multi-task in an accurate and prompt manner. • Able to demonstrate analytical skill to identify, evaluate and resolve patient concerns with the help of staff and medical team. • Has strong written and verbal communication skills. • Has strong bilingual English/Spanish conversational skills. • Able to maintain positive relationships with other departments. • Has ability to maintain composure when confronted by difficult situations and to respond professionally.