Observe.AI
Observe. AI is an enterprise-grade AI platform specializing in conversation intelligence to enhance operations in contact centers. The company offers advanced solutions for real-time agent assistance, agent performance and coaching optimization, and compliance monitoring, aiming to empower customer service teams and drive organizational success through its VoiceAI Agents and AI-powered automation. The platform helps businesses evaluate 100% of their customer interactions, improve customer satisfaction, and boost revenue while reducing operating costs, making it particularly beneficial for industries like banking and financial services as well as healthcare insurance.
Machine Learning • Artificial Intelligence • Conversation Intelligence • Contact Center Quality Assurance • Call Center Quality Assurance
Customer Success Director - Strategic Accounts
March 11
🇺🇸 United States – Remote
💵 $120k - $150k / year
⏰ Full Time
🔴 Lead
🏆 Customer Success
🦅 H1B Visa Sponsor
Observe.AI
Observe. AI is an enterprise-grade AI platform specializing in conversation intelligence to enhance operations in contact centers. The company offers advanced solutions for real-time agent assistance, agent performance and coaching optimization, and compliance monitoring, aiming to empower customer service teams and drive organizational success through its VoiceAI Agents and AI-powered automation. The platform helps businesses evaluate 100% of their customer interactions, improve customer satisfaction, and boost revenue while reducing operating costs, making it particularly beneficial for industries like banking and financial services as well as healthcare insurance.
Machine Learning • Artificial Intelligence • Conversation Intelligence • Contact Center Quality Assurance • Call Center Quality Assurance
📋 Description
• About Us • Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. • Become a core player in Observe’s growth engine. • You’ll utilize a consultative sales approach and effectively align client goals with Observe.ai solutions. • Expect to be a core contributor to the internal processes and cross-functional collaborations that make this Customer Success function a powerhouse. • Partner with Customer Success, Sales Engineers, and Product for continuous feedback loops that drive measurable growth and product impact. • Build targeted and tactful account growth plans that result in clear RO through account expansion.
🎯 Requirements
• 8+ years of Account Management in SaaS or the CX space • Background selling in the Contact Center space • Proven track record of meeting or exceeding revenue growth goals for a high-growth SaaS company with multiple technology products • You sell with integrity; delivering only solutions of true client value (proven in your client growth and client impact) • Take pride in co-building the frameworks that make customer retention and growth efforts smart, coordinated and scalable • Solution selling experience; preferably to existing accounts • Ability to effectively interface with C-Level executives; recognizing the lens and motives of each stakeholder with the ability to actively listen and adapt communications accordingly • You see contribution to culture and holistic impact as core to your professional success
🏖️ Benefits
• Competitive compensation including equity • Excellent medical, dental, and vision insurance options • Flexible time off • 12 Company holidays + Winter Break and up to 14 weeks of parental leave • 401K plan • Quarterly Lifestyle Spend • Monthly Mobile + Internet Stipend • Pre-tax Commuter Benefits
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