Senior Business Value Consultant

October 20

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Observe.AI

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Machine Learning • Artificial Intelligence • Conversation Intelligence • Contact Center Quality Assurance • Call Center Quality Assurance

201 - 500

Description

• Serve as the primary business value expert, engaging with potential customers during pre-sales cycles to deliver compelling business case presentations on projected value • Conduct in-depth discovery calls and ROI workshops with prospects to uncover key pain points, objectives, and potential areas for value creation • Collaborate with sales teams to create customized, data-driven proposals that clearly articulate the unique value of our solution to prospective clients • Perform data analysis and generate insights to support sales efforts, including trend identification, predictive modeling for customer behavior, and opportunity forecasting • Design and develop customized, data-driven dashboards and reports as part of Proof of Value (POV) demonstrations for prospects, tailored to their specific KPIs and business objectives • Conduct training sessions/workshops with prospects on best practices on reporting and insights within our platform • Develop scalable reporting templates that can be quickly customized for different industries and use cases, accelerating the POV process • Provide expert guidance on quantifying both tangible and intangible benefits of proposed solutions, helping customers build a robust business case for internal stakeholders

Requirements

• Bachelor's Degree Required (engineering, business or analytics degree preferred) • 5+ years of experience required; experience in Business Value Consulting, Sales Operations, Consulting, or Big 4 Audit preferred • Prior experience working with Strategic Accounts • Well-rounded experience working on large-scale projects focusing on digital transformations and customer strategy • Contact Center Analytics Experience is a PLUS • High sales efficacy and ability to work well with customers/clients • Ability to build Excel financial models and PowerPoint presentations geared for Executive and customer audiences • Expertise in storytelling through data analysis • Experience with reporting in BI tools preferred - ex. Looker, Tableau, PowerBI • Expertise in running ad-hoc data analysis in python/excel

Benefits

• Competitive compensation including equity • Excellent medical, dental, and vision insurance options • Flexible time off • 12 Company holidays + Winter Break and up to 14 weeks of parental leave • 401K plan • Quarterly Lifestyle Spend • Monthly Mobile + Internet Stipend • Pre-tax Commuter Benefits